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Frequently Asked Questions
Can vehicles be dropped off out of hours?
Yes they can but the hirers remain legally responsible for the vehicle until it has been checked in by our staff.
Vehicles cannot be dropped off at our Plymouth Branch at the present time.
Do you hire vehicles that we can take abroad?
We can hire some vehicles for European use, please contact us for further information
Is your day rate for 24 hours?
Yes. If you hire out at 9.00am today then the vehicle would be due back by 9.00am tomorrow.
Do you provide 24 hour vehicle collection?
No. Paperwork has to be completed to cover insurance prior to hire. We can sometimes complete all the formalities before collection although the vehicle is only insured during the times signed for on the form. You would still be held liable for any damage to the vehicle whilst it stands awaiting collection. Please call us about this.
Do I need to provide my driving licence?
Yes both parts of your licence must be provided at all times.
What paperwork do I need to bring with me?
The following documents MUST be with you when you collect any of the vehicles. The insurance company will not cover you unless all of the required paperwork has been checked.
The driver must be between 21 – 75 years of age with no more than 6 points on their licence.
The driver must present a current driving licence (at least held for two years or move). If the driver has the new UK photocard licence the paper part must also be presented prior to hiring the vehicle.
We will also need one additional proof of your home address as well as the licence (utility bills, payslip, bank statement etc).
If you are in the throws of moving address then we will require a utility bill at your current address and a legal letter showing your new address.
Payment can be made using most major credit cards. We initially process the rental amount plus a £300.00 security excess deposit will be deducted from your card and refunded upon the safe, undamaged return of the vehicle.
The checklist is as follows:
- Photo driving licence card AND paper section.
- Two proofs of ID ( in addition to the driving licence ) such as band statement, utility bill etc
Is there an age limit?
Yes – for minibus hire drivers must be 25 – 70 years. All other vehicles are 21 – 70 years.
How long must I have been driving to be able to hire a vehicle?
Ages 21 – 24 drivers must hold a full driving licence for 2 years.
Ages 25 – 75 drivers must hold a full driving licence for 12 months.
Are the prices given inclusive of insurance?
Yes inclusive of VAT Insurance Cover, breakdown cover and mileage. There is an optional excess waiver fee, which is extra.
Can I hire a vehicle with endorsements on my driving licence?
Details of endorsements must always be taken. Depending of the seriousness of the endorsement and the number of the endorsements, you may be able to hire a vehicle. Contact our office by phone or email with details to be sure. Remember if the full details are not given this may result in you not being insured.
How many drivers can I have?
The initial price per vehicle covers one driver. Any additional drivers may be added onto the insurance at an extra price of £5.00 per driver for the total hire period.
Can you hire a vehicle one way?
No, unfortunately all vehicles must be returned to the collection point.
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